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سياسة الخصوصية

This Privacy Policy sets out how Waleed Optics uses and protects any information that you give when using the website www.dahabcontactlenses.com

When the policy mentions “Waleed Optics’’, “we’’ or “our’’ it refers to the Dahabcontactlenses.com website that is responsible for your information under this Privacy Policy (the “Data Controller”)

Dahabcontactlenses.com is a service provided by:
Sky Optical LLC

Waleed Optics, Central Plaza, Salem Al Mubarak Street,
4th Floor, Office 18, Salmiya, Kuwait
Kuwait City

Telephone:
+965 25732987/ 25739397

Email:
info@dahabcontactlenses.com

Website:
www.dahabcontactlenses.com

Waleed Optics respects the privacy of all users visiting our website and has made the protection of your data with regard to any use on the internet our utmost priority. This means: Waleed Optics pledges to treat all information made available by you with the utmost care and responsibility. This applies in particular when cooperating with third parties and partner companies.

Collection, processing and use of personal data

To be able to provide you with the merchandise you order, Waleed Optics exclusively collects, stores and processes personal data in accordance with the standard, legally valid regulations as far as is required and deemed necessary for fulfilling the contractually agreed service obligations between Waleed Optics and you, the customer. The term “personal data” includes all details that you enter on the dahabcontactlenses.com website and enables personal identification (name, address, landline and mobile phone numbers).

Information we collect

When you use dahabcontactlenses.com platform we will ask and collect the following information. The information is necessary for us to store in order to fulfill our services and deliver the correct product to you. It is only visible to yourself, those you choose to share it with and team members of this website that have the correct permissions to see it.

Account Information

When you sign up on dahabcontactlenses.com, we will as you for your;

  • First name and last name – We ask for these details in order to identify you when trying to communicate with you and also to have some of your details in place before we send your product.
  • Email address – This will serve as your username when you ever try to log into your account.  This will be needed for anytime you decide to log into your account. Your email address is never shared with anyone. Permission will be asked from you to contact you about news or promotions from this website.
  • Password – This is required to log into your account. This will grant access to placing an order, viewing your order history and to amend your address.

Placing an order – Information we will collect

When you decide to place an order from dahabcontactlenses.com, in addition to the details above, we will ask for the following information in order to collect payment and fulfill the shipment services.

  • Telephone – This is collected in the case the courier needs verification of your delivery location or in case we would need to contact you about your product.
  • Address, City, Country – These are mandatory fields that are required to be collected and passed onto the courier company in order to deliver your product.
  • Zip / Postal Code – Optional field to support the address details.
  • State / Province – Optional field to support the address details.

Collection Payment

To fulfill our duties and timely deliver your product, we will offer you a number of ways to make payment for goods ordered.

  • Paypal– You may log into your Paypal account and instruct payment via their channels. Waleed Optics will not take any responsibility when you, the customer, accesses Paypal and we cannot be accountable for how they use your data. You may refer to PayPal’s Privacy Policy here.
  • Debit / Credit Card – At dahabcontactlenses.com, none of your debit or credit card details are processed within our platform, therefore we do not collect or store any of your bank account information. It is required that an e-commerce platform uses an authorized payment gateway to collect payment from a customer’s debit or credit card. We use Checkout.com, who allows you to make payment using your Visa, MasterCard or American Express card. System integration has been applied on dahabcontactlenses.com from Checkout.com to collect the customer’s payment details. Waleed Optics will not be accounted for or take any responsibility for how Checkout.com uses your personal data. You may refer to Checkout.com’s Privacy Policy here.
  • Apple Pay – This mobile and digital wallet service will allow iPhone, iPad or Mac users to process a payment at dahabcontactlenses.com. Dahabcontactlenses.com will not process Apple Pay payments within our platform, therefore we do not collect or store your bank account information. A mobile application has been integrated on dahabcontactlenses.com for Apple Pay to collect payment details from the customer. We use an authorized payment gateway to collect payment from a customer’s Apple Pay account, we use Checkout.com.

Transmission of personal data

Where necessary, Waleed Optics might pass on payment details to its principal bank in order to process payments. We may also pass on details of your shipping address to the company commissioned with the delivery of your order.

Waleed Optics is prohibited from transmitting or reselling customer data to third parties, unless given express permission to do so by the customer.

Right to information

In accordance with the data privacy protection act, each user is entitled to enquire about any personal data that has been stored and (where warranted) also has the right to demand that personal data be modified, blocked or deleted free of charge. In this case the user must contact us at info@dahabcontactlenses.com

Cancellation of consent

Each user can withdraw their consent at any time with future effect and without giving a particular reason by writing to the following email address info@dahabcontactlenses.com. Every email sent by Waleed Optics / dahabcontactlenses.com contains a notice to this effect.

Recruiting customers

As a Waleed Optics / dahabcontactlenses.com customer you may recruit friends, relatives and acquaintances as new customers. Please bear in mind that you are only permitted to recruit people you actually know. Waleed Optics / dahabcontactlenses.com will send an email to these people and will use the data provided by you exclusively for this purpose. In addition, please note that people recruited by you will receive an email with your first name and surname notifying them to that effect.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@dahabcontactlenses.com
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to info@dahabcontactlenses.com or call us on any of our phone numbers available on our contact us page. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Consent

Any individual who is under the age 16 should get permission from their guardian who should be over the age of 18.